The time to read a warranty is before something fails, because the questions it answers are exactly the ones nobody wants to be researching while a booth stands idle.
Our equipment warranty terms are published in full, and the shape of them is straightforward once you know where the boundaries sit.
Whose warranty it is
The published position is unambiguous. Equipment is subject to the original manufacturer’s warranty, with the duration, conditions and exclusions set out in the reference warranty documents delivered with the equipment or specified in the quotation. That is described as the sole and exclusive warranty provided.
No parallel warranty is granted alongside it. What that changes for a buyer is the document you should be asking for at quotation stage: the manufacturer’s warranty terms for the specific model, not a general assurance.
Where the supplier adds value is in the claim itself — following it up with the manufacturer on your behalf rather than you corresponding with them, because the supply record sits with us.
What is excluded, in the published words
The exclusions list is specific rather than general, which is more useful: misuse or operation contrary to manufacturer instructions, negligence, unapproved modification, faults arising from voltage fluctuation or poor installation wiring, consumable parts such as filters, belts and lamps, and damage caused by third-party work.
Two of those deserve attention before purchase rather than after. Voltage fluctuation and installation wiring are site conditions — they sit with the building, and an old distribution board is a warranty exposure as much as an electrical one.
Consumables being excluded is normal and worth planning for. Filtration is replaced on schedule rather than on failure — typically twice a year within preventive maintenance, according to running hours.
What the remedy is
Obligations under the warranty are limited to repair or replacement of the defective part, at our discretion, and do not extend to compensation for operational or commercial losses.
That is the sentence that should shape how you plan around downtime. A warranty restores the part; it does not restore the days. Which is why critical spares and a maintenance programme are risk management rather than optional extras.
The published limitation of liability makes the same point in contractual terms, excluding lost profits, business interruption and production downtime costs, with total contractual liability capped at the value of the equipment actually paid for under that contract.
How a claim is made
A warranty claim requires written notice within the warranty period describing the fault, and we may require inspection of the equipment by our technical team before approving the claim.
The practical implication is documentary. Keep the model, the supply date and a dated description of the fault, and raise it in writing rather than by phone — the written notice is what the period is measured against.
Requests reach a service-classified inbox reviewed daily and do not enter the sales queue, as set out on the maintenance and warranty page.
The published warranty position
The boundaries as they are written, not as they are assumed:
| Item | Published position |
|---|---|
| Whose warranty | The original manufacturer’s warranty — duration, conditions and exclusions set out in the reference documents delivered with the equipment or specified in the quotation |
| What to request at quotation | The manufacturer’s warranty terms for the specific model, not a general assurance |
| Exclusions | Misuse or operation contrary to manufacturer instructions · negligence · unapproved modification · faults from voltage fluctuation or poor installation wiring · consumables such as filters, belts and lamps · damage caused by third-party work |
| Where the supplier adds value | Following up the claim with the manufacturer on your behalf, because the supply record sits with us |
Common questions
What about defects found at delivery?
Those are a separate mechanism. Visible observations are recorded on the receipt note at the time, and seven working days from delivery without written observations is treated as conclusive acceptance of the visible delivery. Hidden defects fall under the warranty.
Does routine maintenance affect a claim?
Preventive maintenance is the operator’s responsibility from final handover under the published terms, and neglect is an exclusion. Keeping a maintenance record is therefore part of protecting the warranty, not separate from it.
What if the manufacturer restricts parts to its own agent?
Those parts are ordered through that agent rather than through us, and our role is follow-up. It is set out on the spare parts and filters page.
What to send with your enquiry
The equipment type and model, approximate supply date, a precise fault description, and your site’s electrical arrangement if the fault is electrical. Then request a quotation for any parts involved.