Most disputes after a delivery are not about a fault. They are about a date — when the equipment became accepted, and who confirmed it.
An equipment acceptance checklist is worth having before the truck arrives, because the window it governs is short and it starts running on its own.
Seven working days, and what they cover
Our published terms are explicit: the client inspects equipment immediately on receipt, and any visible observations — breakage, scratches, shortages — are recorded on the receipt note at the time.
Seven working days from delivery without written observations is treated as conclusive acceptance of the visible delivery. Hidden defects remain subject to the warranty terms.
Which makes the first week’s priority inspection and documentation rather than commissioning. A dated photograph of each crate as it is opened is the cheapest record you will ever keep.
Risk transfers before installation
The published position is that risk of loss and damage passes to the client from the moment of delivery at site or handover to the client’s carrier, whichever is earlier.
That sentence should be read before a shipping date is agreed, not after. Where will the equipment sit between arrival and installation? Who secures it? Is the area covered? Equipment that waits two weeks in the open under dust starts its life with a deduction.
Site readiness is a contractual obligation
Before the delivery or installation date the client prepares the site — floors, electrical and mechanical services, ventilation requirements, and compliance with applicable safety and regulatory requirements — according to the drawings and technical requirements provided.
Any delay or damage arising from site unreadiness is the client’s responsibility alone, and additional costs such as crew rescheduling or storage are charged to their account.
We inspect the site before installation and survey the requirements. An early survey catches what a drawing does not show: the entry route, the stack position, and the actual breaker capacity as opposed to the nominal one.
Commissioning and training
Where the contract includes installation and commissioning, the work is performed within the scope defined in the quotation exclusively, and any additional work is priced by separate agreement.
Final handover includes initial operational testing and basic training for the client’s operators to the extent agreed. Training covers the products we supply, as a session for three technicians within the supply — set out on the training page.
From the date of final handover, responsibility for daily operation, adherence to manufacturer instructions, preventive maintenance and ongoing compliance with operating and safety requirements rests entirely with the client. That date is the one your record should state unambiguously.
The published acceptance sequence
The contractual positions, in the order they take effect:
| Stage | Published position | What it means for you |
|---|---|---|
| On delivery | Inspect and record any visible observation on the receipt note at the time | The first week’s priority is inspection and documentation, not commissioning |
| 7 working days | Passing without written observations is conclusive acceptance of visible delivery | Hidden defects remain subject to warranty terms |
| Risk transfer | Passes at delivery at site or handover to the client’s carrier, whichever is earlier | Where the equipment is stored before installation is your exposure |
| Site readiness | Client’s responsibility alone — delay or damage, plus crew rescheduling or storage, charged to their account | Settled before the shipping date, not after |
| Commissioning | Performed within the scope defined in the quotation exclusively | Additional work priced by separate agreement |
| The receipt note | 5 items: delivery date · crate and component list against the supply list · any visible observation with a photograph · names of those present from both sides · expected commissioning date | The second item is what surfaces a shortage early |
Common questions
What belongs on the receipt note?
Five items: delivery date, crate and component list checked against the supply list, any visible observation with a photograph, the names of those present from both sides, and the expected commissioning date. The second one is what surfaces a shortage early.
Are quoted lead times binding?
The published position is that lead times in quotations are estimates made in good faith rather than firm commitments, unless expressly stated in writing as final with agreed compensation for delay. The period starts once contract conditions are satisfied.
What if a defect appears after the period?
The period governs visible delivery only. Hidden defects fall under the manufacturer’s warranty with its duration and conditions, as described on the maintenance and warranty page.
What to send with your enquiry
Your expected site readiness date, any interim storage arrangement, who will attend the handover on your side, and the names of the operators to be trained. Then request a quotation.